We are cranking away on something cool right now, that we hope to have released in the next week or so, but we have also done quite a bit in the last few weeks that we thought we would go ahead and share now before we forget.
We hired 5 more tech support agents in the last 30 days as well as our new CTO. Please welcome Kevin, Isaac, Taylor, Andy and Justin. These new support agents are going to improve the response times of our current technical support and ensure our documentation is always up2date. We are really excited about these recent additions. We also welcome to our team Brandon Burns, our newly appointed CTO (Chief Technology Officer). Brandon is responsible for making sure all of our infrastructure is working just the way it is suppose to and ensuring we are staying ahead of the latest new technologies. He is also a resident programmer and server disposal technician.
We are also updating our support system in a 2 phase upgrade, which we are almost completed with phase 1 tonight. This is not as huge to the customer as it is for us on the staff side of things. This upgrade will give our staff the ability to communicate faster internally as well as with our customer. We are very excited to have this rolled out and looking forward to making some great improvements on the client side of things shortly.
Also, we have a great deal running right now on our Managed Dedicated Servers starting at only $179.99 per month – these normally are $219.99 per month, but we have a special price running right now through the end of August. Just email sales@eleven2.com if you are interested in getting one of these setup TODAY!
We got with it, and installed Git on all servers now.
Just let us know if you have any questions regarding it and you should be able to use it now via command line!
We have recently been having allot of issues with Yahoo and ATT blacklist’s. We have found a solution and now have this available to all clients that wish to have their individual mail on their own IP address to prevent any further issues like this. A static IP cost only $4 per month and we can deliver this in a matter of a few moments.
So next time if you ever get blacklisted it is because of something you send and not anything related to anyone else on the server.
To get this setup today, please contact our Sales Department at sales@eleven2.com
Due to many report of our SSH server, OpenSSH, being exploitable right now, we are going to temporarily disable SSH for the time being. Inforamtion can be seen here about this issue: http://isc.sans.org/diary.html?storyid=6742
We do know of a few competitors who have entire servers rooted and wiped due to this exploit, we are just not willing to take any risk here for our customers.
We will post a update here when all is back to normal and we can confirm we are all safe.
We are so cool here at Eleven2 we have 2 Twitter accounts now and we want to let everyone be aware of these!
twitter.com/eleven2 – for general what is going on at E2
twitter.com/e2status – service notifications
This is a idea that was born from customer suggestion, so if you have any suggestions, please let us know, we are all ears and might do what you want!
We are really excited to announce a new program we are starting up for the summer. We know with school out there are a lot of students out there with a little time on their hands to work on their own projects. So with this in mind we’ve decided to issue a limited number of free accounts for any student with an idea that they want to work on. These ideas can be anything from a photoblog or community forum to a web-app or game mod, maybe even the next Twitter.
Eleven2 was formed by designers and developers and so whenever we see those kind of people make up are user base it has a natural tendency to excite us. We love seeing the incredible creativity of our clients come through. All of us have been students at one point. We know that its not always easy to justify the cost of a website when your trying to save money for your education and so for us to be able to remove that creative obstacle is, for us, a very cool thing. We’re incredibly excited to see the kind of work that that students are going to create with this opportunity, and happy to think that eleven2 will have some part of that.
We’ll be here to help you flesh out your idea, or give you any help we can.
Students wishing to participate in the program should email a brief summery of their project idea to brett@eleven2.com along with a their name and the name of the school they currently attend. There are a limited number of accounts that will be provided in the program, and participation in the program is at the sole discretion of eleven2.
We have a number of the following servers available at a super good price right now:
Dual AMD Athlon 246
1GB Ram
80GB Hard Drive
5000GB Bandwidth
$99.99 per month unmanaged
$199.99 per month fully managed w/cPanel
If you want this unmanaged and want to add cPanel, it is only $25 extra per month.
These will fly out the door fast, so if you are thinking about getting a dedicated server, now is the time!
To order, contact sales@eleven2.com
May has been a busy month, very eventful and allot of very awesome things coming down the pipeline. Lets get right to them.
cPanel Beta
We have had a very successful beta launch of our new Control Panel design. It is awesome and we truly believe it is the best in the industry and cannot wait to get this out in the new few weeks. We are finishing up a few browser compatibility issues and then it is live!
Chief Uptime Officer
Due to our rapid pace growth in both customers and infrastructure, we have created a new position, which has just been filled. Our new Chief Uptime Officer is responsible for doing a complete intensive investigation into any downtime to any of our servers that last more than 5 minutes or any on-going issues, so we can get a final fix implemented, ultimately giving our customers the best possible uptime and hosting experience. We are rolling out a very expensive and extensive monitoring system that brings our monitoring from almost 30 checks up to about 100 checks per minuets. This gives our network operations team a better idea of what is going with each server at any given time of the day. We are very confident in what we are rolling out and will be proving this here shortly when this is implemented with a guaranteed SLA. We hope to have this completed and rolled out in early July.
Backup System 2.0
Lets face it, servers die, hard drives die, somethings are beyond our control, it happens when we have hundreds and servers and even thousands of hard drives running on our network like we do. We have been using a commercial backup software for the last few years that has been nothing but decent. It backed up well, but did not restore fast enough, or sometimes not at all, when we most needed it. We have since thrown that in the trash can and have completed a custom in-house backup system. We are very excited about this and actually had to to use the other day in real-life scenario, while we hated the fact we had to use it, we were excited it only took 2 hours to restore a entire server, that is unheard of in the shared & reseller hosting industry. We are aiming at a 2 hour max recovery on all systems.
Growth
Our growth has been crazy over the past year. We have added 30% more shared servers in the past month and are ordering even more at the moment to keep up with our growth and what I am going to discuss next. We are very excited about our growth and we thank our great technical support and customer service departments for serving our customers and ensuring our customers are completely satisfied.
June is Big
2 years ago, it was July, this year is is June. Be checking our website every day during the month of June, we have some things that are very excited that are coming soon. I cannot let the cat out of the bag yet, but it is huge and definitely ground shaking for the whole web hosting community. We are going to be putting our company in a new league of its own and feel the rest will be years behind what is coming here shortly. Keep checking back, daily, or sometimes a few times a day!
As always, if you ever have any questions/comments/concerns in general about Eleven2, please do not hesitate to contact me anytime, rodney@eleven2.com or call me at my extension: 1-866-ELEVEN2 x111
Congratulations to James Ramos on winning the contest. I’d like to thank everyone who submitted posts for their participation. Don’t forget to keep an eye out for potential future contests.
Take a minute to read our four finalist’s entries and then vote on your favorite. Votes will be tallied on May 5th
