ARTICLES:

Can I cancel my cloud server at any time?

Should you wish to cancel, simply login to the VIP panel and select your cloud server. Then click...

Can I upgrade or downgrade my cloud server at any time?

Yes you can. Simply put in a ticket via the VIP panel and we can get you upgraded or downgraded...

How do I change my account password?

To change your password, login to your VIP account, and in the top right corner click Manage...

How do I login to my VIP Account?

To login to your VIP account, go to the main eleven2 website, and in the top right corner click...

How do I update my address on my VIP Account?

If you have moved house, or simply want to change your address, simply login to your VIP account,...

How is the VIP support better than standard support?

Our VIP support is a complete separate support department than of our Shared & Reseller...

Is there a limit of how many websites I can host on a cloud server?

There is no limit whatsoever. You can practically have unlimited amount, as long as they all fit...

What don't you allow to be hosted on a Cloud Server?

Content that we don’t allow to be listed on Cloud Servers is all listed in our Acceptable Use...

What is eleven2 VIP?

Eleven2 VIP is the name we give to the back-end portal for managing cloud, VPS and dedicated...

What’s the difference between self-managed and managed?

Self-Managed hosting is where you manage the server yourself. Everything down to upgrading /...

Will I have root access to my fully managed dedicated server?

By default we do not provide new customers with their root password. We do however provide...