Must be located in USA if apply for a remote position, this position is very phone driven and we will only hire US Residents right now.

Are you a smooth talking nerd that loves being on the internet? We are expanding our renowned technical support staff and are looking for friendly people that love helping others. If you would love to work with a fast pace team surrounded by web geniuses, this job is for you!

We have very high standards for our phone support agents. Your customer service skills must be above and beyond expectations in order to provide the level of service that eleven2 has become expected from our customers.

Shift Time

Friday - Tuesday - 8:00 AM - 5:30 PM (CST)

Job Responsibilities

• Answer technical support and pre-sales phone calls.
• Respond to technical support and pre-sales live chats.
• Identify needs for shift changes and additional employees.
• Ensure other technicians are working diligently and handling issues in the proper manner.
• Report to upper management and suggestions and ideas to move the company forward.
• Respond to any monitoring alert issues.
• Report directly to VP, Operations.

What we require

• Must be self-driven to help customers and will to go above and beyond to help a customer resolve their issues.
• Must be able to work under pressure, when issues do arise it can be stressful you must be able to handle it and power through until the end.
• Must be able to multi task, in this industry it is required because of the many things happening at one time.
• Must have excellent written english. You will be communicating with clients over online ticketing and live chat so its a must to be able to communicate effectively.
• Must be familiar with hosting standards such as Apache, PHP, MySQL, cPanel / WHM, E-mail, FTP, DNS and other hosting technologies.
• Must have previous experience working for a web hosting provider.
• Must be driven to make allot of money through incentives and bonus'!
• Must be driven to succeed in life and not ever stay stagnant.
• Must be subject to criminal background check, credit check and be willing to submit a personal budget.

Bonus Features (not required)

• Extensive knowledge of PHP, Python, Perl and/or Ruby on Rails, and FastCGI.
• Experience working with website apps such as Wordpress, Drupal, Zen Cart, Joomla, Magento etc.
• Can write PHP and MySQL code.
• Can write shell scripts to automate common system tasks.
• Extensive knowledge of configuring Apache, LightSpeed, CloudLinux etc.