8 replies to this topic

[Julia1]

Hi

For the last couple of weeks, we're noticing that images on our forum are not loading completely.  Lots of images are loading only half way leaving a gray box on the bottom.  Clicking refresh several times clears it for most of us.  We are all using different operating systems and different browsers, so I know it can't be that.

I'm at a loss.  Any idea what the problem can be?

[Rodney-E2]

If you can put in a ticket, we have a simple fix for this.

[Julia1]

Rodney, I put in a ticket.  They can't re create it.   My ticket is called "other".  I will open it again.  thank you so much.  Can you check it please.

[Andy Johnson]

Hi Julia,

- Do you have the ticket #id you could PM me?

- And whats your forum url?

[Julia1]

I've PMd you all the information.

Thank you for trying to help us.

[Andy Johnson]

Hi there Julia,

Responded to your PM. Site is working fine here, but follow my instructions in my PM for us to help you further.

[Julia1]

Thank you Andy.

Just updated the ticket and sent you a PM.  We're not able to view the full size images now.  Only thumbnails and mid size.

[Aldrin Nolasco]

I suggest you compress the images on your site for faster loading and performance. There's a lot of free tools online like this(which i'm currently using).

[gavind]

Hi. It would be nice to post the details here so this would help out on issues similar to this.