9 replies to this topic

[deste]

Hi.
After I set the theme "X3", now I have in Preferences "RVSkin Theme Changer", but not "Change style". I had tried to switch to another theme, but after I was not able to back to "X3"; I had opened a support ticket to reset it for me.
Another strange thing: in my cPanel with X3 theme, I have a menu "1H Software" with usefull options. A my friend that have opened an e2's account after mine, set him theme to X3.. Him don't have "1H Software", but have "Change style"!!
Why there are different versions/configurations of cPanel on the same e2 hosting plan? Can I do something or e2 can do something for me (I had try to explain my questions.. but my english it so poor.. sigh.. I try to attach a screenshot)?

Thanks for your help.
Have a nice day.

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[Andy Johnson]

Can you please open up a ticket deste, and we will get this sorted for you.

[deste]

Can you please open up a ticket deste, and we will get this sorted for you.

Andy, thank you for your reply.
Sincerely: you think that my question is understandable? ..I ask you 'cause I know that my english is not at the best and 'cause I already had opened some tickets (low priority) about cPanel theme.. But I were not understand fine. ;-p

Have a nice day. :-)
deste

[Andy Johnson]

Hey Deste,

I understand you fine. A little bit of grammer here and there, but otherwise understandable man

[deste]

Hey Deste,

I understand you fine. A little bit of grammer here and there, but otherwise understandable man

Ahahah... LOL
Thanks a lot Andy, it's a pleasure to here that from you. :-p
I'll try to open a (very) low-priority ticket tomorrow.

Take care,
deste

[Andy Johnson]

Deste,

We have fixed this now. Let us know if your still having problems.

[deste]

We have fixed this now. Let us know if your still having problems.

Ahahah... Andy, I'm a mad!
Yesterday I had urgently need to login into my account.. Then I contacted sales support for change my login account (email without "+"..). Now I'd like to test your fix.. And I have changed my email in "bla.bla+eleven2@gmail.com".
The problem still occurs: I can't login again now! Eheheh..

Must I contact sales support again or you can resolve the problem?

My best regards,
deste

[deste]

Andy! Excuse me... Maybe I am really going crazy!!!!
Yesterday I post a message in a blog entry: http://www.eleven2.c...-all-customers/
...'cause I can't login with my account in e2 Brain... "+" bug in email address.
This morning I read a notification email and I think is the reply to discussion in blog... ONLY NOW I see that your reply is in this forum thread...!!!

..When I can login again in control panel, I'll try cPanel theme... ;-)
Give a look to blog discussion, please... And tell me what can I do.. Another ticket?

Thank youuu really much! And excuse meee! :-)
deste

[Andy Johnson]

Hey Deste,

We have updated the login form at - https://www.eleven2.com/brain/

You can now login with sub account and also use the + in your email address.

[deste]

Thank you really much Andy! :-)

I hope in future this will help others users with "+" in email address... But maybe now is better that I keep my "standard" email.. Otherwise, if there any problems yet, tech support would kill me.. Eheheh :-p

Have a nice day!
deste