Hi,
I'm very new to SharkSpace, so new that my account hasn't finished 'propagating' yet, but I do have access to the server. I thought that I could upload one of my sites while the propagation process is taking place and started earlier this morning. The problem is that the server keeps disconnecting and I can't seem to get it reconnect. I'm now trying with the 3rd ftp client - Filezilla - and for the last 30 mins the same 2kb file has been 'uploading.' I'm getting a "sending keep-alive command' status report. I'm on a mac so have tried SpeedDownload, which is usually pretty good about resuming when there is a disconnection, Fetch, and now FileZilla. Are there some settings I need to change? This is very frustrating and time-consuming.
Thanks!
FTP Server Disconnecting (Resolved Client Side Issue)
Started by Benb, Feb 03 2009 02:49 PM
3 replies to this topic
#2
Scott-E2
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Administrator
Posted 03 February 2009 - 03:06 PM
It sounds like it is an issue with your PC or connection. Please open a support ticket with your FTP account login details and we can test for sure. We also will be able to check the logs.
#3
Benb
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Blue Shark
Posted 03 February 2009 - 03:18 PM
It sounds like it is an issue with your PC or connection. Please open a support ticket with your FTP account login details and we can test for sure. We also will be able to check the logs.
Thanks for the advice. I've submitted a ticket.
#4
Scott-E2
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Administrator
Posted 03 February 2009 - 03:26 PM
Your ticket is being worked on now.
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